TECHNICAL FAQ

Q: What derailleur hanger to I need for my CUBE bike?
  1. See list of Derailleur Hangers/Dropouts in the ‘PARTS’ section of the website
Q: What headset standards are used in CUBE bikes?
A: Please refer to the ‘PARTS’ section of this website or bring your bike to your local CUBE retailer for assistance.
Q: Where can I find torque values for my CUBE bike?

A: Torque specifications can be found on the part itself. Always use a torque wrench when fitting parts and use carbon paste to reduce the tightening torque where applicable. Please check regularly that all hardware is tightened to the correct torque. You’ll find all the relevant torque settings here:

Torque_Settings_Fullsuspension_MY20.pdf

Q: I want to upgrade my bike with longer travel suspension. Is that permitted?

A: Please contact your local CUBE retailer for assistance.

Q: Can I install forks with more travel than standard?

A: No. The installation of a fork with more travel will void the warranty. The bike’s geometry will be adversely affected, leading to undesirable handling and, potentially, permanent frame damage.

Q: How to I setup my suspension?

A: Please contact your local CUBE retailer for assistance.

Q: What is the use category of my CUBE bike and what do I need to be aware of?

A: Every model of bike we sell is classified under a specific use category. You can find this information on our website. Please pay attention to the instructions on correct usage and the dos and don’ts for your model. For a full overview of our bike categories, click here: https://www.cube.eu/en/service/bike-classification/

Q: What is the approved structural weight limit/load limit for my CUBE bike?

A: For your own safety, please do not exceed the maximum structural weight limit/approved load limit specified for your particular model.

Weight_Limits_MY2019.pdf

Q: Can I install a carrier of my CUBE bike?

A: Please contact your local CUBE retailer for assistance with installing a carrier. All CUBE bikes that have a factory-installed carrier are, of course, approved for carrier installation, as are aluminum hardtail frames with rack mounting points (at the dropouts and at the top of the seatstays). Carbon seatposts are generally not suitable for seatpost-mounted carriers, because the clamping force can notch the post and cause sudden breakage.

Excluded from carrier use: all carbon bikes including carbon full suspension, carbon hardtails and carbon racing road bikes. The combination carbon frame / aluminum seatpost is also unsuitable for mounting a seatpost-mounted carrier.

The stresses caused by using a luggage carrier can harm carbon frames in the longer term. This can lead to unexpected breakage of the frame and serious accidents.

Important: Please note that when using kickstands, mudguards, luggage carriers, as well as bicycle trailers the application area of the model always changes to classification category 2.

Q: Can I mount a child trailer on my CUBE bike?

A: Yes, but only if the trailer is mounted by axle-hitch. This works with bikes that have quick-release dropouts. Please make sure the maximum permitted weight it not exceeded.

Please contact your local CUBE retailer for assistance.

Exceptions:

  • All race bikes
  • All carbon frames
  • Full suspension bikes with X12 or Maxle floating axle (Sting HPC, Stereo ab 2009, Stereo HPC, all Fritzz)

 

Important: Please note that when using kickstands, mudguards, luggage carriers, as well as bicycle trailers the application area of the model always changes to classification category 2.

Q: Can I mount any bottle cage?

A: No. CUBE bikes are approved for bottle cages designed to hold bottles with a maximum capacity of 750ml.

Q: What kind of kickstand can I use for my CUBE bike?

A: CUBE uses proprietary kickstand mounts on many models. Please contact your local CUBE dealer for assistance finding the correct kickstand for your bike.

Q: Can I transport my CUBE bike on the roof rack of my car?

A: Fork-mounted racks – where the bike is secured at the rear wheel and the fork – are fine. Race bikes with carbon fork front ends are an exception. Roof racks that clamp the bike on the down tube are not suitable – this kind of fitting may damage the tube permanently.

Rear carriers, where the bicycle is supported on both wheels and secured via a clamp to the top tube, are usually suitable for aluminum frames. The best way to transport the bike is in the car. This protects against theft and is more gentle to your bike.

Q: Can I use my CUBE bike on a bicycle trainer?

A: Yes. However, all full suspension and carbon frames are excluded. Carbon frames can be seriously damaged by permanently fixing the bike on the bicycle trainer.

Q: How do I service and adjust my belt drive accordingly?
Q: Is it possible to repair a damaged carbon frame?

A: CUBE does not offer a repair service for carbon-frame bikes. We advise against repairing damaged carbon. The carbon fibres may suffer extensive structural damage that is not visible to the naked eye. If in doubt, always replace carbon parts immediately.

Q: Can I have my bike/frame security coded?

A: A security code is a combination of letters and numbers that is usually etched or stamped onto the frame by the police or another official organisation. Security codes help to deter would-be thieves and to identify the rightful owner of a stolen bike once recovered. However, the durability of the frame can be affected where the security code has been etched or stamped on. CUBE assumes no liability for any damage to material or defects occurring as a result of obtaining a security code.

Q: Can I retrofit an electric motor to my bike?

A: Electric motors place additional stress on our bikes that they are not designed to cope with. We therefore do not authorise the retrofitting of an electric motor!

Q: Are we the quick releases on my CUBE bike affected by the recall?

A: CUBE only uses Shimano quick releases. According to the manufacturer, there are no defects or safety issues with these parts.

Important_Safety_Reminder_about_Shimano_s_Quick_release-English.pdf

Q: Why is my bike heavier than stated in the catalogue?

A: It is not always possible to realize the exact weight for each bike size and component. Our stated figures refer to the smallest frame size without pedals.

Components can also be a cause of weight fluctuations – this applies particularly to tires. For each frame size you should allow for up to 250g – 300g additional weight due to these variations. We always try to publish accurate weight data. The best way to eliminate all variables and make up your own mind is to visit your local dealer and weigh your dream CUBE bike in the shop yourself.

Q: Are the quick releases on my CUBE bike affected by the recall?

A: CUBE only uses Shimano quick releases. According to the manufacturer, there are no defects or safety issues with these parts.

Important_Safety_Reminder_about_Shimano_s_Quick_release-English.pdf

Q: Why is my bike heavier than stated in the catalogue?

A: It is not always possible to realise the exact weight for each bike, size and component. Our stated figures refer to the smallest frame size without pedals.

Even in the same frame size, weights can vary considerably. This can be caused by variations in the thickness of frame material, longer welds, longer brake lines / shift cables / outer casings, etc…

 

Components can also be a cause of weight fluctuations – this applies particularly to tyres.

For each frame size you should allow for up to 250g – 300g additional weight due to these variations. We always try to publish accurate weight data. The best way to eliminate all variables and make up your own mind is to visit your local dealer and weigh your dream CUBE bike in the shop yourself.

Questions about Bosch eBike Systems.

For information on Range use the Bosch Range Assistant: https://www.bosch-ebike.com/us/service/range-assistant

For information on Batteries: https://www.bosch-ebike.com/us/products/batteries

For information on Drive Units: https://www.bosch-ebike.com/us/products/drive-units